HDB Service Latest News

HDB Services Announces Strategic Partnership with 11 Archer

Mon, 22 Jun 2026 19:53:21 GMT

When elite military expertise meets world-class facilities management, the standard only moves in one direction.

HDB Services is proud to announce a strategic partnership with 11 Archer

HDB Services is proud to announce a strategic partnership with 11 Archer — one of the most respected leadership development organisations in the UK, founded and led by veterans of the British Special Forces. Together with JPC by Samsic, the three organisations have joined forces to bring a genuinely different approach to performance, leadership, and operational excellence across the facilities management sector.

11 Archer was built on a simple but powerful conviction: that the lessons forged in the world's most demanding military environments can be translated into exceptional business leadership. Founded by veterans including Brian Wood MC and co-founder Jason Fox — former Royal Marine Commando, Special Forces Sergeant, bestselling author, and television personality — 11 Archer transforms decades of elite UK military experience into world-class leadership solutions for businesses and organisations that demand excellence. Their programmes are not theoretical. They are shaped by real-world experience, tested under conditions that most organisations will never face, and delivered by people who have operated at the highest level of human performance. GreenSock

For HDB Services, the alignment with 11 Archer is both natural and strategic. Facilities management is, at its core, a people business. The buildings we serve are only as well-maintained as the teams we put into them — and those teams are only as effective as the leaders who direct, develop, and support them. The FM sector has, for too long, underinvested in leadership. Too many contracts are won on price and lost on people. HDB was founded on the belief that this model is broken, and that the companies prepared to invest in genuine leadership development are the ones that will define the next decade of the industry.

11 Archer specialises in developing leaders who thrive in complex, high-pressure environments, creating lasting, measurable impact through elite mindset and tactical leadership programmes for executives, teams and entrepreneurs. That is exactly the kind of thinking HDB Services wants embedded in our management culture — from our senior leadership team right through to our engineering workforce on the ground.

This partnership is not a marketing exercise. It is a commitment to doing something that genuinely changes how our organisation thinks, operates, and leads.

Through the 11 Archer programme, our team will access leadership development frameworks drawn from Special Forces selection, operational deployment, and high-stakes decision-making. The goal is simple: build leaders at every level of HDB who are resilient, decisive, and capable of driving excellence under pressure.

The partnership also reflects HDB's wider commitment to values that extend beyond the contract. We have always believed that the best FM businesses are built on long-term relationships, on shared standards, and on a genuine sense of what it means to serve. That word — service — means something very specific to the people at 11 Archer. It means something specific to us too. This collaboration is about ensuring that meaning runs through everything we do.

We are proud to stand alongside 11 Archer and JPC by Samsic as we take this next step. More will follow.

www.elevenarcher.com — to find out more about 11 Archer's leadership programmes.

First Place at the Savills Charity Golf Day — and the Cause Behind the Game

Mon, 22 Jun 2026 19:17:53 GMT

Golf is just golf. Until it raises money for children who need it.

The HDB Services, JPC by Samsic, and 11 Archer team recently had the honour of attending the Savills annual Charity Golf Day at High Legh Park Golf Club in Manchester — an event raising vital funds for the Rainbow Trust Children's Charity and the extraordinary work they do for families living with a seriously ill child.

We came home with a trophy. But that is emphatically the secondary part of this story.

The Rainbow Trust Children's Charity provides emotional and practical support to families when a child has a life-threatening or terminal illness. The impact of that support on families navigating some of the most unimaginable circumstances a parent can face is profound, and the funds raised at events like the Savills Golf Day go directly toward Family Support Workers who are present at the hardest moments — in hospitals, at home, and wherever they are needed most.

A huge thank you to Charlotte Mack and the entire Savills team for hosting such an exceptionally well-organised day and for directing the collective energy of our sector toward something that genuinely matters. Events like this are at their best when the golf is almost incidental — when the conversations, the relationships, and the shared purpose of the day are what people actually take home.

To our partners at JPC by Samsic and 11 Archer — Bradley Jones, John Conry Jnr, Stephen Douglas, and Brian Wood MC — thank you for representing everything this partnership stands for. The fact that we also happened to take first place on the day was, of course, entirely expected. We look forward to defending the title next year.

The relationship between HDB Services and Savills is one we value enormously, both professionally and personally. Days like this are a reminder that the best partnerships in this sector are built on far more than contracts. They are built on shared values, mutual respect, and the willingness to show up — for each other, and for causes that deserve our support.

If you would like to learn more about the Rainbow Trust Children's Charity or find out how you can support their work, visit rainbowtrust.org.uk .

HDB Services Wins Two 2026 BUILD Magazine Awards

Mon, 22 Jun 2026 19:14:45 GMT

HDB Services recently won two prestigious 2026 BUILD Magazine Awards: People-First Facilities Management Services of the Year (London) and Customer Service Excellence. These accolades recognise our commitment to integrating high-level technical expertise with a culture that prioritises human connection, engineer wellbeing, and consistent, high-specification client satisfaction across the United Kingdom.

This double victory marks a significant milestone in our journey from an independent London-based specialist to a national facilities management leader. For our clients and partners, these awards serve as a third-party validation of the standards we uphold every day at some of the most iconic addresses in the UK. Whether we are managing the complex systems within a City of London skyscraper or maintaining a sprawling industrial estate, our focus remains on the intersection of technical precision and human-centric service.

What awards did HDB Services win in 2026?

HDB Services was honoured in two distinct categories that reflect the dual nature of our operational philosophy. The first, People-First Facilities Management Services of the Year 2026 — London , recognises our unique approach to managing our workforce and the occupants of the buildings we maintain. The second, the Customer Service Excellence Award 2026 , highlights our ability to deliver responsive, transparent, and high-quality results that exceed industry benchmarks.

Winning in both categories is particularly meaningful because they are intrinsically linked. You cannot achieve excellence in customer service without first fostering a 'people-first' internal culture. Our engineers are the face of our business; they are the ones walking the halls of the Sky Garden and ensuring the mechanical systems of The Leadenhall Building operate at peak efficiency. By investing in their training, mental health, and professional development, we ensure they are equipped to provide the award-winning service our clients expect.

These awards from BUILD Magazine, a respected voice in the global construction and property industries, are based on a rigorous evaluation process. They look beyond just the balance sheet, examining how a company contributes to the wider built environment and how it navigates the challenges of modern estate management. For HDB Services, this recognition confirms that our refusal to compromise on quality is not only the right way to do business but also the most successful way to grow.

Why is people-first facilities management important?

In an industry often dominated by spreadsheets and cost-cutting, a 'people-first' approach can sometimes be viewed as a luxury. At HDB Services, we believe it is a necessity. The buildings we manage are not just structures of steel and glass; they are environments where people work, innovate, and connect. When a HVAC system fails or an electrical fault occurs, it doesn't just impact a building's performance—it impacts the productivity and comfort of the people inside.

Our 'people-first' philosophy extends to several key areas of our operation:

Engineer Wellbeing : We provide our mobile teams with the best tools and management support.
Occupant Experience : Our works are planned to minimise disruption to daily business activities.
Transparent Communication : We provide real-time updates and digital audit trails for every job.
Continuous Training : Our staff are rigorously vetted and trade-qualified to the highest standards.
Health and Safety : We prioritise the safety of our team and your building occupants above all else.

By focusing on the people involved in every transaction, we create a culture of accountability and pride. Our engineers understand that they aren't just fixing a boiler or repairing a floor; they are maintaining a standard of excellence for some of the world’s most discerning corporate tenants. This sense of ownership is what allows us to maintain long-term partnerships with major property managers like Savills and Ashdown Phillips. You can learn more about our commitment to quality on our About Us page.

How HDB Services achieved the Customer Service Excellence Award

Customer service excellence in facilities management is defined by reliability and responsiveness. At HDB Services, we have built a helpdesk infrastructure that operates 24/7, 365 days a year. We understand that in a high-stakes commercial environment, a four-hour delay in response can lead to significant financial or operational loss. This is especially true for our specialised Industrial Door systems and emergency electrical services.

Our approach to service excellence is built on three pillars:

Direct Access : Clients speak to people who know their site, not a generic call centre.
Digital Integration : Every task is documented with photographic evidence and detailed reports.
Proactive Management : We focus on Planned Preventive Maintenance (PPM) to stop issues before they start.

This award recognises that HDB Services does not hide behind automated systems or email queues. When a client at a blue-chip corporate campus in London or a logistics hub in the Midlands calls us, they receive immediate, expert assistance. We take the stress out of facilities management by providing a single point of contact for both Mechanical and Electrical (M&E) and Fabric maintenance, ensuring nothing falls through the cracks between different trades.

The HDB Services roadmap for FM excellence

As we look beyond the 2026 awards, our focus is on scaling our award-winning model nationwide while maintaining the boutique quality that defined our early years in London. The integration of M&E and Fabric works remains our core strength. By managing these traditionally separate disciplines under one roof, we provide our clients with a holistic view of their building’s health. This 'joined-up' service reduces administrative burden and optimises maintenance spend.

Our future strategy involves:

Expanding Mobile Engineering Teams : Enhancing our reach across the UK to ensure rapid response.
Technology Investment : Implementing even more advanced BMS monitoring and predictive maintenance tools.
Sustainability Initiatives : Helping our clients achieve their Net Zero goals through efficient building management.
Apprenticeship Programmes : Investing in the next generation of trade-qualified FM professionals.

We are not satisfied with just winning awards; we want to set the new industry standard for what a facilities management provider should be. We are the new generation of FM, moving away from the disconnected, reactive models of the past towards a proactive, integrated, and deeply human service. If you are looking for a partner who understands the intricacies of the UK built environment, we invite you to explore our full range of services .

What do these awards mean for our current clients?

For our existing clients, these awards are a reassurance that the trust they place in HDB Services is well-founded. Maintaining buildings like 20 Fenchurch Street or the Kensington Building requires more than just technical skill; it requires a partner who is as invested in the building’s reputation as the owner is. These accolades from BUILD Magazine serve as a benchmark, proving that we are performing at the very top of our field.

Our clients benefit from:

Confidence in Compliance : Knowing all safety and structural works meet award-winning standards.
Enhanced Asset Value : Expertly maintained systems last longer and perform better.
Operational Continuity : Minimised downtime through our reliable emergency response protocols.
Professional Representation : Engineers who represent your building with the utmost professionalism.

We would like to thank our incredible team of engineers, managers, and helpdesk staff who made these wins possible. Without their dedication to the HDB philosophy, these trophies would not be in our office today. We also thank our clients for their continued partnership and for providing us with the opportunity to work on some of the most prestigious commercial addresses in the country. If you would like to discuss how our award-winning team can support your property portfolio, please contact us or book a consultation .

A Commitment to Future Excellence

Winning the People-First Facilities Management Services of the Year and the Customer Service Excellence Award at the 2026 BUILD Magazine Awards is a proud moment for HDB Services, but it is just the beginning. These awards validate our core belief that facilities management is most effective when it combines technical mastery with a genuine focus on people. We remain dedicated to providing a fully integrated FM service that prioritises quality, transparency, and rapid response for our clients across the UK.

Key Takeaways:

HDB Services won two major awards for People-First FM and Customer Service in 2026.
Our integrated approach to M&E and Fabric works provides a seamless client experience.
We prioritise engineer wellbeing to ensure the highest standards of on-site service.
These awards affirm our status as a leader in the UK facilities management industry.
We are committed to maintaining these award-winning standards as we expand nationwide.