HDB Services Wins Two 2026 BUILD Magazine Awards

HDB Services recently won two prestigious 2026 BUILD Magazine Awards: People-First Facilities Management Services of the Year (London) and Customer Service Excellence. These accolades recognise our commitment to integrating high-level technical expertise with a culture that prioritises human connection, engineer wellbeing, and consistent, high-specification client satisfaction across the United Kingdom.

This double victory marks a significant milestone in our journey from an independent London-based specialist to a national facilities management leader. For our clients and partners, these awards serve as a third-party validation of the standards we uphold every day at some of the most iconic addresses in the UK. Whether we are managing the complex systems within a City of London skyscraper or maintaining a sprawling industrial estate, our focus remains on the intersection of technical precision and human-centric service.

What awards did HDB Services win in 2026?

HDB Services was honoured in two distinct categories that reflect the dual nature of our operational philosophy. The first, People-First Facilities Management Services of the Year 2026 — London , recognises our unique approach to managing our workforce and the occupants of the buildings we maintain. The second, the Customer Service Excellence Award 2026 , highlights our ability to deliver responsive, transparent, and high-quality results that exceed industry benchmarks.

Winning in both categories is particularly meaningful because they are intrinsically linked. You cannot achieve excellence in customer service without first fostering a 'people-first' internal culture. Our engineers are the face of our business; they are the ones walking the halls of the Sky Garden and ensuring the mechanical systems of The Leadenhall Building operate at peak efficiency. By investing in their training, mental health, and professional development, we ensure they are equipped to provide the award-winning service our clients expect.

These awards from BUILD Magazine, a respected voice in the global construction and property industries, are based on a rigorous evaluation process. They look beyond just the balance sheet, examining how a company contributes to the wider built environment and how it navigates the challenges of modern estate management. For HDB Services, this recognition confirms that our refusal to compromise on quality is not only the right way to do business but also the most successful way to grow.

Why is people-first facilities management important?

In an industry often dominated by spreadsheets and cost-cutting, a 'people-first' approach can sometimes be viewed as a luxury. At HDB Services, we believe it is a necessity. The buildings we manage are not just structures of steel and glass; they are environments where people work, innovate, and connect. When a HVAC system fails or an electrical fault occurs, it doesn't just impact a building's performance—it impacts the productivity and comfort of the people inside.

Our 'people-first' philosophy extends to several key areas of our operation:

• Engineer Wellbeing : We provide our mobile teams with the best tools and management support.
• Occupant Experience : Our works are planned to minimise disruption to daily business activities.
• Transparent Communication : We provide real-time updates and digital audit trails for every job.
• Continuous Training : Our staff are rigorously vetted and trade-qualified to the highest standards.
• Health and Safety : We prioritise the safety of our team and your building occupants above all else.

By focusing on the people involved in every transaction, we create a culture of accountability and pride. Our engineers understand that they aren't just fixing a boiler or repairing a floor; they are maintaining a standard of excellence for some of the world’s most discerning corporate tenants. This sense of ownership is what allows us to maintain long-term partnerships with major property managers like Savills and Ashdown Phillips. You can learn more about our commitment to quality on our About Us page.

How HDB Services achieved the Customer Service Excellence Award

Customer service excellence in facilities management is defined by reliability and responsiveness. At HDB Services, we have built a helpdesk infrastructure that operates 24/7, 365 days a year. We understand that in a high-stakes commercial environment, a four-hour delay in response can lead to significant financial or operational loss. This is especially true for our specialised Industrial Door systems and emergency electrical services.

Our approach to service excellence is built on three pillars:

1. Direct Access : Clients speak to people who know their site, not a generic call centre.
2. Digital Integration : Every task is documented with photographic evidence and detailed reports.
3. Proactive Management : We focus on Planned Preventive Maintenance (PPM) to stop issues before they start.

This award recognises that HDB Services does not hide behind automated systems or email queues. When a client at a blue-chip corporate campus in London or a logistics hub in the Midlands calls us, they receive immediate, expert assistance. We take the stress out of facilities management by providing a single point of contact for both Mechanical and Electrical (M&E) and Fabric maintenance, ensuring nothing falls through the cracks between different trades.

The HDB Services roadmap for FM excellence

As we look beyond the 2026 awards, our focus is on scaling our award-winning model nationwide while maintaining the boutique quality that defined our early years in London. The integration of M&E and Fabric works remains our core strength. By managing these traditionally separate disciplines under one roof, we provide our clients with a holistic view of their building’s health. This 'joined-up' service reduces administrative burden and optimises maintenance spend.

Our future strategy involves:

• Expanding Mobile Engineering Teams : Enhancing our reach across the UK to ensure rapid response.
• Technology Investment : Implementing even more advanced BMS monitoring and predictive maintenance tools.
• Sustainability Initiatives : Helping our clients achieve their Net Zero goals through efficient building management.
• Apprenticeship Programmes : Investing in the next generation of trade-qualified FM professionals.

We are not satisfied with just winning awards; we want to set the new industry standard for what a facilities management provider should be. We are the new generation of FM, moving away from the disconnected, reactive models of the past towards a proactive, integrated, and deeply human service. If you are looking for a partner who understands the intricacies of the UK built environment, we invite you to explore our full range of services .

What do these awards mean for our current clients?

For our existing clients, these awards are a reassurance that the trust they place in HDB Services is well-founded. Maintaining buildings like 20 Fenchurch Street or the Kensington Building requires more than just technical skill; it requires a partner who is as invested in the building’s reputation as the owner is. These accolades from BUILD Magazine serve as a benchmark, proving that we are performing at the very top of our field.

Our clients benefit from:

• Confidence in Compliance : Knowing all safety and structural works meet award-winning standards.
• Enhanced Asset Value : Expertly maintained systems last longer and perform better.
• Operational Continuity : Minimised downtime through our reliable emergency response protocols.
• Professional Representation : Engineers who represent your building with the utmost professionalism.

We would like to thank our incredible team of engineers, managers, and helpdesk staff who made these wins possible. Without their dedication to the HDB philosophy, these trophies would not be in our office today. We also thank our clients for their continued partnership and for providing us with the opportunity to work on some of the most prestigious commercial addresses in the country. If you would like to discuss how our award-winning team can support your property portfolio, please contact us or book a consultation .

A Commitment to Future Excellence

Winning the People-First Facilities Management Services of the Year and the Customer Service Excellence Award at the 2026 BUILD Magazine Awards is a proud moment for HDB Services, but it is just the beginning. These awards validate our core belief that facilities management is most effective when it combines technical mastery with a genuine focus on people. We remain dedicated to providing a fully integrated FM service that prioritises quality, transparency, and rapid response for our clients across the UK.

Key Takeaways:

• HDB Services won two major awards for People-First FM and Customer Service in 2026.
• Our integrated approach to M&E and Fabric works provides a seamless client experience.
• We prioritise engineer wellbeing to ensure the highest standards of on-site service.
• These awards affirm our status as a leader in the UK facilities management industry.
• We are committed to maintaining these award-winning standards as we expand nationwide.